Product Owner | IT Implementation Lead | IT Project Manager | IT Product Manager | IT Product Development
Profile

Unlocking the AI-First Mindset with a passion for transforming ideas into impactful applications. I bring 15 years of experience in IT-related roles as a Computer Science Engineer and Programmer-Analyst, combined with strong expertise in Digital Transformation, New Product Development, and Technology Strategy.

As an experienced Product Owner and Project Manager, I specialize in Agile Leadership, IT Strategy, and Business Analysis, translating stakeholder needs into actionable product backlogs, driving iterative development cycles, and delivering customer-centric solutions on time. My proven track record includes managing projects end-to-end, from inception to closure, while leveraging advanced skills as a Program Manager.

I excel in Project Management, Portfolio Management, and PMO best practices, ensuring scope, schedules, costs, resources, and KPIs align with PMI standards. Collaboration and communication are at the heart of my approach, fostering strong relationships among teams, stakeholders, and clients to guarantee project success.

My expertise spans Agile SCRUM, Kanban, Waterfall, UML analysis, and SDLC methodology, enabling me to design scalable solutions that meet industry standards. I am proficient in tools such as Microsoft Project, Primavera P6, JIRA, Trello, and Excel, streamlining workflows and boosting productivity.

Additionally, I have a solid foundation in programming languages including Java, C#, Python, and JavaScript ES6, and I am experienced in the .NET ecosystem, allowing me to bridge technical and business needs effectively.

*Academic credentials validated by the Quebec government.

SKILLS
Work Experience

IT Senior Business Analyst

Aramark Canada • Montreal, Quebec, Canada

October 2023 - Present

  • Led the planning, implementation, and successful deployment of enterprise POS solutions for multiple clients across Canada, supporting over 1,000 users and business operations generating more than $1M in monthly sales.
  • Served as the primary point of contact between clients, business stakeholders, and technical teams, ensuring alignment, clear communication, and successful project delivery.
  • Gathered, analyzed, and prioritized business requirements, user stories, and acceptance criteria using Azure DevOps, Jira, and Agile methodologies to support large-scale digital transformation initiatives.
  • Partnered with development teams on solution design, system configuration, product demonstrations, and proof-of-concept initiatives, helping translate business needs into practical technology solutions.
  • Led deployment readiness, go-live activities, and implementation planning, ensuring projects were delivered on time and aligned with operational objectives.
  • Defined and executed testing strategies, including test planning, use case development, end-to-end validation, defect management, and stakeholder reporting to ensure solution quality and business acceptance.
  • Facilitated user training, knowledge transfer, and operational readiness activities, enabling successful adoption of new systems and supporting business continuity during transitions.
  • Pioneered the adoption of Artificial Intelligence within the organization by developing AI-powered agents, prototypes, and business applications that improved productivity, supported innovation initiatives, and strengthened digital transformation efforts while continuing advanced leadership development.

    • Technical Support Analyst

    Tecsys Inc. • Canada

    January 2023 - May 2023

  • Developed and maintained strong technical expertise on all TECSYS products, as well as the devices and platforms upon which our products function.
  • Utilized excellent analytical and creative problem-solving skills to provide technical solutions directly to customers within Service Level Agreement times.
  • Monitored, progressed, and resolved incidents while ensuring customer satisfaction through proactive updates, frequent contact, and, where necessary, escalation, using the platform ServiceNow, JIRA, and ITMS.
  • Performed code optimization and delivering code changes by applying patches and fixes using Java, SQL, and Git.

    • Product Development Project Manager

    Universidad del Sinú - Elías Bechara Zainúm • Cartagena, Colombia

    March 2018 - May 2020

  • Managed the Project Management Office (PMO) and business operations leadership as a Project Manager and Business Analyst, managing initiatives for startups, orchestrating the design of internal software, and collaborating with external private companies as well as public entities, with an annual budget of $300,000 USD.
  • Applied various methodologies including Waterfall, Scrum, and PMI to provide project management support while ensuring compliance and quality of project reports. This encompassed budget aspects, timelines, project scope, progress, overall project health, as well as risk and issue management.
  • Successfully carried out the simultaneous management of multiple projects, ensuring timely and efficient completion while adhering to budget constraints and project scope.
  • Exercised effective communication with stakeholders and team members, completing tasks during Sprint Reviews. This ensured continuous alignment and kept all stakeholders informed about project progress.
  • Led service management using Azure DevOps and AWS to control source code and deploy applications.
  • Provided substantial project control support, ensuring compliance and quality of project reports. This involved using Microsoft Project and Excel to oversee budget aspects, timelines, project scope, progress, overall project health, as well as risk and issue management.
  • Guided successful collaborations with stakeholders to define project vision, including identifying objectives, market needs, and expected benefits. Also played a significant role in creating the product backlog by prioritizing features, tasks, and deliverables.
  • Offered valuable guidance and insights to startups in areas of digital transformation, market positioning, and achieving product-market fit.
  • Applications Deliverables Manager: supervised the design, migration, and delivery of application projects in languages such as HTML/CSS, JavaScript, C#, Visual Studio, .NET, Salesforce, ServiceNow, jQuery and XML.

    • Product Development Project Manager

    Cámara de Comercio de Cartagena • Cartagena, Colombia

    September 2016 - December 2017

  • Managed PMO (Project Management Office) Cartagena Open Future, overseeing a business acceleration initiative for startups, orchestrating end-to-end project management from planning through execution and closure, while also contributing Product Owner expertise to ensure effective product development and delivery.
  • Leader of the Coworking space for the generation of productive chains and circular economy of the different Startups within the same ecosystem.
  • Offered guidance and advice to 30 startups, utilizing business strengthening plans to facilitate digital transformation, optimize market positioning, and attain a viable product-market fit.
  • Monitored and controlled all information related to the project budget of 200K USD and developed implementation plans, issue lists, and status reports throughout the project using Microsoft Project, Excel, JIRA, TRELLO.
  • Acted as the Product Owner, bridging the gap between customers and the development team. Cultivated strong customer relationships, translating their needs into product features. Defined, analyzed, and documented user stories and requirements, ensuring alignment with stakeholder expectations. Prioritized and managed the Product Backlog to guide development efforts effectively.
  • Facilitated sprint completion presentations, conducted rigorous testing and validation of features, and orchestrated market launch preparations, encompassing communication, user training, and performance monitoring, as Product Owner.
  • Guided the management services using Azure DevOps and AWS for source control and application deployment.
  • Manager of Deliverables Applications for over 30 startups: responsible for overseeing the design, migration and delivery of application projects using various languages such as HTML/CSS, JavaScript, C#, Visual Studio, .NET, Salesforce, ServiceNow, jQuery and XML.

    • Project Planner / Delivery

    Massy Energy Colombia S.A.S. • Cartagena, Colombia

    February 2015 - February 2016

  • Planned and verified the completion and delivery of subsystems that are part of the industrial service plants and interconnections of the process units in the Pre-commissioning, Commissioning, and Start-up (PCS1) Contract of Massy Energy for the Piping discipline in the Cartagena Refinery Expansion Project.
  • Planned and scheduled the activities on Primavera P6 or Excel to ensure the project was completed on time and within budget, prioritized work, tracked manpower and cost, and conducted efficient site walkthroughs.
  • Supported the management of purchases and procurement of missing supplies for project completion.
  • Served as the project representative in front of the customer Reficar, building and maintaining strong relationships with them. Reported data progress of the sub-systems to the client and stakeholders of the project to ensure compliance and quality on project reporting.

    • Project Planner / Delivery

    CB&I • Cartagena, Colombia

    April 2012 - January 2015

  • Context: Reficar, Oil Refinery expansion project (second largest oil refinery in Colombia), took place in the city of Cartagena, Colombia — a project with 20,000 field craft labourers, over 70 million work hours, and a final cost of 8.01 billion USD, aiming to expand and modernize the refinery from 80,000 to 165,000 bpd, making it the largest refinery in Colombia and the most modern in Latin America.
  • Efficiently scheduled and prioritized work, tracked manpower and costs, and conducted site walkthroughs to ensure smooth project execution based on PMI methodologies.
  • Utilized Microsoft Project, Primavera P6, and Excel to plan and schedule activities, effectively controlling project information and maintaining project timelines.
  • Acted as the project representative, providing progress updates to clients and stakeholders, and managing communication with the customer, Reficar.
  • Provided valuable support for projects involving shutdowns by offering scheduling services, defining critical path management, conducting schedule risk analysis, and reviewing external schedules.
  • Ensured effective progress management by monitoring schedules, resources, and costs, and generating accurate reports for project entry, execution plans, and compliance with quality requirements.
  • Proactively identified, reported, mitigated, and controlled risks to prevent potential issues, ensuring the success of both the team and the project. Also identified and reported any essential nonconformities.
  • Regularly reported schedule elements and implemented cost control practices to project management team members, providing valuable insights for project performance improvement.

    • IT Project Planner / Developer

    SIIR Group • Cartagena, Colombia

    January 2006 - December 2010

  • Extensive experience in Java development using the J2EE application model, catering to the needs of enterprise developers and IT organizations. Proficient in following the Software Development Life Cycle (SDLC) methodology to ensure efficient and reliable software development processes.
  • Demonstrated expertise in designing, planning, and executing strategies for the construction of data centers, as well as structured cabling projects for both large and medium-sized companies. Successfully delivered projects that meet high-quality standards while adhering to timelines and budgetary constraints.
  • Conducted comprehensive analysis and design of improvement actions for information systems and closed-circuit television (CCTV) infrastructure of private companies. Utilized the ITIL (Information Technology Infrastructure Library) methodology to enhance the technological infrastructure of information systems, resulting in improved efficiency and performance.
  • Provided valuable commercial support for product and service sales, actively engaging with clients to understand their requirements and tailor solutions to meet their needs.
    • Education

    AEC Diploma, Information Technology Programmer-Analyst

    Collège LaSalle, Montréal

    2021 - 2023

    Specialist in Project Management

    Universidad Tecnológica de Bolívar • Cartagena

    2014 - 2015

    Bachelor of Technology, Systems Engineering

    Universidad Tecnológica de Bolívar • Cartagena

    2005 - 2012

    Certifications

    C++ Certification Course

    The Challenge of Innovating in Higher Education

    Member of Project Management Institute

    AWS Cloud Practitioner Essentials

    Business Analytics based on Big Data

    References

    References available upon request.